RETURN POLICY

We want you to be completely satisfied with your purchase. If you’re not, we offer a 30-day return policy, giving you 30 days from the date you receive your item to request a return.

Return Eligibility

To qualify for a return, the item must:

Be in its original condition, unused, and in its original packaging.

Be approved before being sent back. Returns without prior approval will not be accepted.

To initiate a return, contact us at info@tidl.com. Once approved, you have two return options:

1. Prepaid Return Label. We will provide a return shipping label and deduct $5.00 from your refund to cover shipping costs.

2. Self-Shipment. You may use your own carrier to return the product for a full refund. The return address will be provided upon approval.

Please note: For customers outside the United States, return shipping times may be longer.

For any return-related questions, contact us at info@tidl.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

Exchanges

To exchange an item, the quickest method is to:

1. Return the original item by following the return process.

2. Place a new order for the desired item.

This ensures you receive your replacement as soon as possible.

Refunds

Once we receive and inspect your return, we’ll notify you of its status.

If approved, your refund will be processed and issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, contact us at info@tidl.com.